We have a 14-day return policy, which means you have 14 days after receiving your item to request a return
To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll als need the receipt or proof of purchase
To start a return, you can contact us at [email protected] .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted
You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
Exceptions / non-returnable items
Certain types of items cannot be returned, these include giveaways, contests and puzzles in our promotional campaigns
Unfortunately, we cannot accept returns on sale items or gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too
